Privacy Policy

1Scope

This Privacy Policy applies to:

• Visitors to our websites and online properties
• Prospective and current customers, partners, and vendors
• Individuals who communicate with us (e.g., email, phone, forms, meetings)

If you use TrustNet Services through an organization (e.g., your employer), that organization may control how your information is handled. In those cases, we may process personal information on behalf of that organization under a contract.

2Information We Collect

We collect information in three main ways: (a) you provide it, (b) we collect it automatically, and (c) we receive it from third parties.

A. Information you provide

• Contact information: name, email, phone number, job title, company
• Inquiry and support content: messages, requests, problem descriptions, attachments you submit
• Account information (if applicable): login credentials, profile details, preferences
• Commercial information: billing contact details, invoices, contract details (and related payment status where applicable)
• Event/meeting information: registrations, attendance, and details you choose to share

B. Information we collect automatically

• Device and usage data: IP address, device identifiers, browser type, pages viewed, time spent, referral URLs
• Approximate location: derived from IP address
• Cookies and similar technologies: including those used by Google Analytics (see Section 6)

C. Information from third parties

• Business contacts: from partners, resellers, or lead providers (where permitted by law)
• Platform providers: analytics, security, hosting, communications, and scheduling tools
• Public sources: professional profiles or business directories

3How We Use Information

We use information to:

• Provide and operate the Services (including onboarding and support)
• Respond to requests and communicate with you
• Improve and secure our Services (debugging, monitoring, fraud prevention, incident response)
• Personalize experiences (e.g., remembering preferences)
• Marketing and sales (where permitted)
• Comply with legal obligations and enforce our agreements

4How We Share Information

We may share information with:

• Service providers who help us run our business (hosting, analytics, communications, security), subject to contractual restrictions
• Partners/integrations when you choose to enable them
• Corporate transaction parties (e.g., merger, acquisition) as part of the transaction
• Legal/safety authorities when required by law or to protect rights and safety

5Data Retention

We keep personal information only as long as necessary for the purposes described in this Policy, including to provide Services, meet legal requirements, resolve disputes, and enforce agreements.

6Cookies and Google Analytics

We use cookies and similar technologies to make our website work, understand usage, and improve performance.

Google Analytics

We use Google Analytics, a web analytics service provided by Google, to understand how visitors use our website (for example, pages visited, time spent, referral sources, and general device/browser information). When you use our website, your browser may automatically send certain information to Google (including the page URL you’re visiting and your IP address), and Google may set or read cookies.

We do not intentionally send Google information that Google could use to identify you personally (such as your name or email) through Google Analytics.

Google’s use of information collected from sites and apps that use Google services is described here: How Google uses information from sites or apps that use our services.

Your choices

• You can control cookies through your browser settings (including blocking or deleting cookies).
• If you don’t want Google Analytics used in your browser, you can install the Google Analytics opt-out browser add-on.

7Data Security

We maintain administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure.

8International Transfers

If you access our Services from outside the United States, your information may be processed in the U.S. or other locations where we or our service providers operate.

9Your Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, or object to certain processing of your personal information, and to withdraw consent where processing is based on consent.

10Children’s Privacy

Our Services are not directed to children, and we do not knowingly collect personal information from children under 13 (or under 16 where required by local law).

11Third-Party Links

Our websites may link to third-party sites. We are not responsible for their privacy practices.

12Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version and revise the “Last Updated” date.

13Contact Us